Google Reviews for Cohens Fashion Optical Danbury Ct

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Cohen'due south Mode Optical Reviews

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Folio 1 Reviews 0 - 10

Rated with 1 star

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Verified Reviewer

Original review: May 11, 2021

I hate the fact that my optical insurance is only accustomed at Cohen'due south style optical. I take been to the Patchogue shop half dozen times over the terminal yr. The staff especially the optician are rude. My Girl thirteen year former needed new glasses for distance. We were talked into progressives as they will help her see the board in school. I also ordered a regular pair of distance only glasses for her. I was told that if the progressives didn't work out I can render them and they would put single vision lenses in them. They neglected to mention paying more money. With my insurance I spent $500 on both pairs. The progressives made her giddy and gave her headaches. When I tried to return them after a week I was told I would accept to pay for new lenses. Nosotros left with a useless pair of glasses every bit I refused to pay more.

A month later her regular pair started to come up apart and bend. The optician refused to fix them and tried to become me to buy a new pair. I so took out the progressives and asked him to switch the lenses (aforementioned frame different color). He swore they would not fit and again tried to sell another frame. I went to Visionworks (where we went for years) and they switched them for gratuitous equally they remembered u.s.a.. I simply went today to get mine adjusted and again this rude optician refused and claimed I needed to buy new frames. I just bought these in January and they didn't fifty-fifty last 6 months. Run from this store as I will be canceling my insurance and never go back in that location again.

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Rated with 1 star

Verified Reviewer

Original review: March 31, 2021

I had an eye exam done past Dr ** and she totally screwed it upwardly. With her prescription I ordered spectacles merely could not wear them, I felt faint and everything was spinning even after a calendar week of trying to get used to them. So I took the prescription, my old and new glasses to a different eye dr to find out that the prescription is all incorrect. Now I am faced with a double expense of ordering new replacement glasses and paying double. Laura ** promised to take intendance of the situation but 2 weeks later she is non fifty-fifty replying to my emails. This company is a total fraud!

Rated with 1 star

Verified Reviewer

Original review: Jan. 6, 2021

Maybe couple of years back Cohen'due south Opticals, Stamford, CT was then expert and staff is and then helpful too. But nowadays I am not happy with their service. I was offered an appointment for 4pm on that 24-hour interval to have my exam. I arrived 15 minutes early on but waited almost 2 hours by the appointment time to be seen for the exam. On top that, the eye doc is simply sanitizing the surfaces he is using and touching, still I didn't seen him cleaning/wiping the other side of the equipment where patients sits and put our face for middle testing. At to the lowest degree he didn't gave me a wipe to clean up myself.

Rated with 1 star

Verified Reviewer Verified Buyer

Original review: Sept. 26, 2020

I opted to utilize Cohen's Fashion Optical in Jensen Beach, FL based upon toll betoken. I was looking for an examination and replacement of progressive polycarbonate lenses in my frames. A complete pair of progressive frames and lenses including the exam was advertised at $60.00. It was a allurement and switch. My exam and lenses price $170.00. I was offered an engagement for 3pm the following twenty-four hours to take my exam. I arrived 15 minutes early on but waited xc minutes past the appointment time to be seen for the test. I had to look another 30 minutes later on that to be told that the lenses would be ordered immediately and that when they arrived I could wait to deliver my frames and wait approximately 2 hours for the new lenses to be cut.

Yesterday I received a call stating that the lenses had arrived. I was given the hours and days that the work could be performed. I was also told to expect a i hour wait time to take the new lenses fitted to my frames. Today I arrived at opening to have the work completed. I had to wait fifteen minutes only to manus my glasses to the employee. That employee informed me that there would exist a three 60 minutes wait. Iii hours later I did receive my glasses and they are performing equally expected.

Overall this was a terrible experience. At that place was minimal seating and the facility was overcrowded making social distancing impossible. The staff was overall very nice and accommodating however there was 1 middle aged man with a crew cut who was gruff and very unpleasant. It was obvious that he wanted to be anywhere but at piece of work and was not shy about taking it out on the customers. Their organization of managing the menses of the piece of work seemed to be adequate. The volume of staffing was completely inadequate to proceed upward with the system.

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Rated with 1 star

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Verified Reviewer Verified Buyer

Original review: Sept. 26, 2020

I rate them a i star in client service. This Cohen's ended upward charging me because they failed to check my insurance. They erroneously told me my insurance would reimburse me "not to worry". Adding insult to injury when I institute out my insurance does not reimburse, they refused to piece of work with my insurance and offer a refund then the Insurance could pay. Also, initially they seemed careful in assuasive customers in, afterward I could barely keep my 6ft distance from other customers.

Rated with 1 star

Verified Reviewer

Original review: May xx, 2020

Overnice doctor and staff. Pretty frames. ZERO quality. Their glasses are the worst quality I ever had; from the beginning the little screws often came off, the temples had to be put in shape all the time, and finally one temple bankrupt off. When I took them back Cohen's said their glasses had no warranty and suggested I must have sat on them because the unbroken temple was crooked. They proposed that I buy the same frame again. I feel ripped off. The "made in People's republic of china" $5 emergency glasses I bought iv months ago are yet in shape. Cohen's spectacles are a 50 cents value.

Rated with 1 star

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Verified Reviewer

Original review: March 13, 2020

The outset reason to avert Shirley Cohen's is that they allow customers to wear their frames for half-dozen months or more than than allow them to bring them dorsum. They then put Plano lenses in them and sell them as new. Also all of their frames are discontinued. And they sell them every bit current for a lot of money. I take been suffering with headaches and my dr. couldn't figure out why. I simply plant out that my headaches are because Keith, the Possessor, made my spectacles and put my my correct eye prescription in my left lens and my left eye prescription in my right lens. And if that is non reason enough to stay abroad from Cohens and Shirley, how almost the fact that they have microphones all over their store and are listening and recording everything you say without your permission! I reiterate practise not go to Cohens and surely y'all will be sorry!

Rated with 1 star

Verified Reviewer Verified Buyer

Original review: March 13, 2020

I purchase heart glasses (consider health care service) from this store. They scam me past saying they will give me $100 off from their glasses frame in the store. The frame is $399 with $100 off is $299. A day afterward I establish out that glasses frame is normally sell in another store for $49-$59. I went dorsum and ask Cohen's to render but they said they can only give me a store credit. They probably employ this play a joke on to so many consumers. I desire to go a refund but they decline. I recollect I have right to defend myself from beingness take advantage from the store. I would like to report this illegal crime that Cohen's Fashion Optical selling overprice health machine service and reject to refund the consumer when the good/services not as expected.

The accost of this co-operative is 117 Orchard St. New York, NY 10002 P:(212)674-1986 cfo001@cohensfashionoptical.com. I read so many complain and bad reviews near consumer who got robbed like me on many website. As a consumer I think we should practice something to stop this scam from well known company. It is so shame that they call back nobody can do anything because they are a big company.

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Rated with 1 star

Verified Reviewer Verified Heir-apparent

Original review: March eleven, 2020

Went to Cohen's Optical at 200 Baychester Ave 111 Bronx NY 10475. They sold me Tom Ford eyeglasses for 1,100.00. The same twenty-four hours I found same frame online for 795.00. I chosen them and told them will be cancelling my society if they dont adjust the price. The sales rep was evasive then just said manager gone for the twenty-four hour period. I should call back, they take no refund. Commutation only policy so I'm non sure I will become any resolution in this state of affairs but I would never do business with them again and will make sure I discourage anyone that mentions using them. I'm giving them 1 star only 'cause I can't select 0.

Rated with 1 star

Verified Reviewer

Original review: Feb. 10, 2020

I went to Cohen Optical to get my glasses. I was sold $600.00 reading which they claimed would be with contacts another 150.00. The glasses did not work with the contacts. I called explained to their sales person who I would leave a nameless. He is the primary salesperson. He is rude. He promised if I come in they would set up my glasses with a pocket-sized up charge for the lenses to correct them. When I went in they wanted to accuse charge me to refit my frames. My head hasn't grown and my eyes haven't changed. Another $65 before I even pay for the upgrade on the lenses. I'k very disappointed. I used my insurance and now I tin can't run into. So I'd take to wait some other year earlier I can use it again. And the Raiders aren't even potent enough to read. I have to use cheap readers.

I can't tell you how disappointed and how awful this identify is. He told me last week, "Come in. It's no problem and I'll fix everything no problem." When I came in today he was admittedly rude and told me too bad I have to pay a fee. I'grand distressing but that's not customers. That is the worst customer service I've ever experienced and I will never walk back into that identify and I recommend everyone to store around. They will overcharge you and they will non requite you lot the service you deserve. Nosotros all spent a lot of money on our eyesight. And they took advantage. I take never been aroused enough to write a bad review on everyone. But this place is atrocious and their sales person is the worst and their eye doctor is not so cool exist there. He gave me the wrong prescription. So I requite them zero stars. Don't go there. They're terrible. They make you give them one star automatically. Only they're below One star. They're nothing.

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Cohen's Fashion Optical author review by ConsumerAffairs Research Team

Founded in 1927, while selling glasses out of a pushcart, Cohen's Fashion Optical now has more than than 100 storefronts in seven different states and Puerto Rico.

  • Designer discounts: Not only practice they offer a large catalog of designer frames, they have great discounts specifically for these higher priced style accessories.

  • twenty dollar eye exam: Don't pay hundreds for a simple eye examination at Cohen'due south Manner Optical, since they offer exams for as trivial equally 20 dollars to local customers.

  • Frame plus lenses deals: Get a complete pair of branded glasses, frames and lenses for less than 100 dollars from a Cohen'southward Style Optical location.

  • Multiple material selections: With vii unlike frame materials, including gold, buyers tin find frames that are durable, flexible, hypoallergenic and fashion forward.

  • Insurance and FSA options: Shoppers can use vision insurance to cut their out-of-pocket costs on spectacles and/or plough to their FSA to make up the difference and pay with pre-tax dollars.

The ConsumerAffairs Research Squad believes everyone deserves to brand smart decisions. Nosotros aim to provide readers with the well-nigh upwards-to-date information available near today's consumer products and services.

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Source: https://www.consumeraffairs.com/eyeglasses/cohens-fashion-optical.html

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