Examples of Responses on Good Reviews Real Estate

Words are powerful. They tin lift you so loftier that you feel similar you're walking on clouds, and they tin cut and then deeply that yous question everything you thought y'all knew. That'southward why responding to real estate client reviews is so important: The words you lot cull in your respond can demonstrate your humanity, actuality and professionalism — not to mention your gratitude — to the reviewer and your greater audience. Don't exist defensive, rude or petty. Exercise be specific, succinct and gracious. You might change the heed of a negative reviewer or make a life-long champion when y'all thank someone who left a glowing review.

Here are examples of appropriate replies to whatsoever review.

Replying to negative reviews from unhappy clients

People can leave negative reviews for a variety of reasons, and you lot won't always know exactly what'southward behind their dissatisfaction with your real estate services. Explain your position, but unless information technology'southward a example of mistaken identity — or a claim you can testify is completely faux — don't try to refute every bespeak in a negative review.

This agent is clearly incompetent and didn't help me at all

Hello, [client]: Thanks for leaving me a review. I'm sorry I wasn't able to help you with your dwelling house purchase. I've been an agent for more than x years and ever strive to provide exemplary service. I would welcome the opportunity to talk to you nearly how I can ameliorate meet your specific needs. Please call me at…

This agent ignored me and didn't return my calls

Hi, [customer]: Thank you for taking the time to review me. I always aim to return telephone calls and emails in less than an hour, and I'm lamentable we weren't able to connect. If I can still be of assistance to you, I promise I volition get back to you as soon equally possible. You can contact me at…

This agent didn't send listings that matched what I asked for in a home

Hi, [client]: Cheers for leaving your feedback. I genuinely value the opportunity to hear where I can improve my service, and I'grand sorry this domicile-buying procedure didn't become as well as I wanted it to; information technology tin be challenging to detect a dwelling that meets every expectation — particularly when you're relocating to an entirely new area. If y'all are notwithstanding looking, I would love the opportunity to work with yous again to find the correct home. Telephone call me anytime at…

This agent didn't negotiate

Hi, [client]: Thank you for leaving me a review. I understand how nerve-wracking the abode-buying process can exist, particularly when the market is then competitive. I ever do my best to advise my buyers on the most feasible bid to win a dwelling that might come across multiple offers. I would be happy to resend the comps I assembled for the homes in your desired neighborhood and budget, and compare them to recent sales in the marketplace. Please phone call me at…

Hi, [client]: Thank you for taking the time to review me. Selling a home tin can be stressful, because you desire to get the all-time price for your biggest investment; this is especially true when a competitive market might generate a bidding war. I've been an agent in this area for more than x years and am proud of my noesis of our local market, which allows me to institute strategic listing prices that sell homes quickly and at pinnacle dollar. I would welcome the opportunity to resend the comps I assembled for your home and explicate the list price I came up with. You can contact me at…

Mistaken identity, inaccurate or completely false

How-do-you-do, [username]: I go along detailed records of all incoming calls and I don't have y'all in my database of clients. I don't call up working with the proper noun fastened to this review, merely if you lot feel the mistake is on my part and would like to contact me to resolve this consequence, please call me at…

Update: I've tried to contact this reviewer to resolve this outcome and haven't heard anything back. While I have no record of working with this person, I welcome any client feedback that helps me continue to improve my service.

Replying to mixed reviews from vaguely satisfied clients

Mixed reviews are good news/bad news — they liked some parts of your existent estate services but didn't treat others. When you reply to a mixed review, information technology's important to acknowledge both aspects, only endeavour to draw more than attention to the reviewer's positive comments.

This agent got the job done, just didn't low-cal the earth on fire

Hello, [customer]: Thank you for reviewing me. I'k and so glad you lot're happy with our transaction. I appreciate your feedback on the dynamic of working with us; we love helping our clients and ever aim to meet every expectation. I'll share your comments with my colleagues to ensure we remain a loftier energy, responsive and proactive team for every client. I appreciate you taking the fourth dimension to let the states know well-nigh your feel and hope you telephone call on us once again.

Replying to 5-star reviews from delighted clients

Information technology'due south just every bit of import to reply to positive reviews every bit negative or mixed ones — not but to prove your gratitude for choosing you lot as their amanuensis, but to shine an extra spotlight on specific areas of your existent estate expertise.

Thanks, [client]! We love working with first-time buyers. There were a lot of features on your wish list, so I'm particularly glad nosotros were able to find that backyard with the treehouse you wanted! Enjoy your new habitation!

Thanks, [client]! I'thousand so pleased yous enjoyed our services. We work hard to make certain every client receives personal attention, quick responses and, of course, the best possible auction price! Skillful luck in retirement and please end by to say howdy anytime you're back in town!

Thanks, [client]! Information technology was a pleasance working with you to find a home. Downsizing isn't always like shooting fish in a barrel, and although nosotros weren't able to close the sale, I'm glad we were able to provide information and insight to help yous make the best conclusion for your family. You never know what kind of hand life volition deal you, and then if yous ever need the states in the future, just give us a phone call!

Every review deserves a response, even the negative ones that ready your teeth on edge and the mixed ones that make you scratch your head. While information technology can be a claiming to take the high road when replying to vitriol from an unhappy real estate client — or to find the "star" in a mixed review — it'due south worth taking the fourth dimension to find the right words to brand an impactful response. Remember: Others will read your respond and witness your professionalism and integrity, and those might exist but the traits they're looking for in an agent.

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Source: https://www.zillow.com/agent-resources/blog/appropriate-replies-review/#:~:text=Hi%2C%20%5Bclient%5D%3A%20Thanks%20for,better%20meet%20your%20specific%20needs.

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